Terms and Conditions wg96

Welcome to wg96, the trusted online entertainment platform for Malaysian players. These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by wg96. By accessing our platform, registering an account, or using any part of our services, you automatically agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you are advised not to use the wg96 platform. wg96 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our Terms.

These Terms are to be read together with the wg96 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and wg96. In the event of any conflict between these documents, these Terms and Conditions shall prevail.

To register and use wg96 services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration and thereafter while using the platform.
• Have full legal capacity to agree to a binding agreement and use wg96 services.
• Not a resident or national of any jurisdiction that prohibits or restricts the use of online gambling services.
• Never been declared bankrupt or in the process of bankruptcy under the laws of any country.
• Registering and using the platform on your own behalf, and not on behalf of any third party.

Wg96 reserves the right to request proof of age and identity at any time. If you are found not to meet the eligibility requirements, wg96 reserves the right to suspend your account immediately and withhold any balance associated with the ineligible activity.

Each individual is only permitted to hold one (1) active account at wg96. Ownership of multiple accounts by a single individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances held within them.

During registration, you are required to provide truthful, accurate, current, and complete information. The information you must provide includes:

• Full name as it appears on your official identification document.
• Your exact and correct date of birth.
• An active and reachable email address.
• A valid and active Malaysian mobile number.
• A strong and unique password for your wg96 account.

You are solely responsible for ensuring your account information is always kept up to date. If wg96 detects false or inaccurate information, we reserve the right to suspend or terminate the account without prior notice and without any obligation to refund any funds.

Wg96 supports a wide range of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and online bank transfers. All deposits are credited to your account within 15 seconds after transaction verification.

Deposit Policy:

• The minimum deposit amount is RM 30 per transaction.
• Deposits must be made using a payment method registered in your own name.
• Wg96 does not accept third-party deposits under any circumstances.
• Daily and weekly deposit limits may apply based on your account verification level.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals will be processed to the same payment method used for your original deposit.
• Wg96 processes withdrawals within 1 to 3 business days, depending on the payment method and withdrawal limits.
• Full KYC verification is required before your first withdrawal can be processed.
• Wg96 reserves the right to place withdrawal requests on hold for security review purposes without prior notice.

Wg96 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover) set specifically for each promotional offer. These terms will be clearly stated on the relevant promotions page.

General Bonus Terms:

• Bonuses are only valid for use in the games specified for each promotion.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Each member is entitled to claim each type of bonus once only, unless otherwise stated.
• Wg96 reserves the right to cancel any bonus if there is evidence of abuse or fraud.
• The welcome bonus is only available to new members who have not previously registered.
• Winnings generated from wagering using bonus funds are subject to additional withdrawal conditions.

Wg96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. wg96's decisions regarding bonus eligibility are final and binding.

All games available on the wg96 platform — including Live Casino, Slots, Sports Betting, Fish Shooting Games, bingo, and e-sports — are subject to their respective rules as stated in the relevant game sections. It is the member's responsibility to understand the rules of each game before playing.

General rules applicable to all games on wg96:

• All game outcomes are determined by a certified and independently audited Random Number Generator (RNG) system.
• Any technical interruptions during an active game session will be resolved in accordance with wg96's applicable technical policy.
• Confirmed wagers cannot be cancelled or modified once a game round has begun.
• Wg96 reserves the right to void or cancel any wagers placed incorrectly due to technical errors.
• The use of third-party software, bots, or any method to manipulate games is strictly prohibited.

As part of wg96's commitment to security and anti-money laundering (AML) compliance, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed.

Documents that may be required for KYC verification include:

• Identification: Malaysian Identity Card (MyKad), passport, or a valid driving licence.
• Proof of address: A utility bill, bank statement, or other official document showing your current address (not older than 3 months).
• Payment method: Proof of ownership of the payment method used for the deposit.

Wg96 will process your KYC documents within 1 to 2 business days. All received documents will be stored securely and used solely for verification purposes. This information will not be shared with any third party without your consent, except as required by law.

You are solely responsible for maintaining the confidentiality of your wg96 account username and password. wg96 shall not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

Recommended security measures:

• Use a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) through your account settings for an added layer of security.
• Never share your login credentials with anyone, including wg96 staff.
• Log out of your account whenever you finish using a public or shared device.
• Contact wg96 support immediately if you suspect any suspicious activity on your account.

Wg96 will never ask for your password via email, SMS, or any other channel. If you receive any such request, please disregard it and report it to our support team immediately.

You are free to close your wg96 account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and there are no active bonuses currently under wagering.

Wg96 reserves the right to suspend or terminate a member's account immediately for the following reasons:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Multiple account ownership by the same individual.
• Use of bots, automated software, or unauthorized technical methods.
• Providing false information during registration or the KYC process.
• Systematic abuse of the bonus or promotion system.

In the event of account termination due to a violation, wg96 reserves the right to hold any remaining balance in the relevant account while an investigation is conducted. Valid balances will be returned once the investigation is concluded, subject to the final outcome of that investigation.

The wg96 platform is provided "as is" without any express or implied warranties. wg96 does not guarantee that the platform will always be free from interruptions, errors, or computer viruses. However, we make every effort to ensure the highest possible platform availability.

Wg96 shall not be held liable for:

• Direct or indirect financial losses incurred through the use of the platform.
• Service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure issues, or natural disasters.
• Transaction processing failures or delays caused by third-party payment systems.
• Any losses resulting from unauthorized access to your account due to your own negligence.

Wg96's maximum liability in any circumstance shall not exceed the total amount you have deposited in the 30 days preceding the relevant claim.

Wg96 deeply values the well-being of our members. We believe gambling should remain purely a form of entertainment. As such, we provide a range of self-management tools that you can activate directly through your account:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum betting amount per gaming session.
• Session Time Limit: Set the maximum time allowed for each gaming session.
• Temporary Self-Exclusion: Suspend access to your account for a period of 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Option to permanently self-exclude from the wg96 platform.

For more information and support resources on responsible gambling, please visit our page Responsible Gaming ours. Remember — if gaming starts to feel like a burden, it's time to take a break.

Wg96 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the wg96 website. It is your responsibility to review this page regularly.

Notice of material amendments will be sent to your registered email or prominently displayed on the wg96 platform for at least 7 days before the changes take effect, except in situations requiring immediate action.

Continued use of the wg96 platform after any amendments take effect will be considered your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account before the effective date.

These Terms and Conditions are governed by applicable law, and any disputes will be resolved through mutually agreed arbitration proceedings. The official language used for the interpretation of these Terms is Bahasa Melayu.