Privacy Policy wg96

Wg96 collects your personal information solely to provide a better, safer, and more personalised online betting platform experience. We only collect information that is necessary and relevant to the services you use.

Information you provide directly:

• Full name as stated on your official Malaysia identification document.
• Date of birth and gender for age verification purposes.
• Active email address used for account communications.
• A valid Malaysian mobile number for OTP verification.
• Payment method details such as bank account holder name and account number (not full card numbers).
• KYC documents such as MyKad, passport, or driving licence during the identity verification process.

Automatically collected information:

• IP address and general location data (state/country) for security and compliance purposes.
• Device type, operating system, and web browser used.
• Activity log data such as pages visited, session duration, and in-platform actions.
• Cookie data and similar tracking technologies to enhance user experience.

Collected information is used strictly for the stated purposes and will not be used beyond the scope communicated to you. The following are the primary purposes for which your personal data is used at wg96:

• Account management: Creating, verifying and securely maintaining your member account.
• Transaction processing: Processing deposits, withdrawals and all financial activities on the platform.
• Identity verification (KYC): Fulfilling anti-money laundering (AML) legal requirements and child protection obligations.
• Service communications: Sending important notifications related to your account, transactions and security updates.
• Customer support: Handling your enquiries, complaints and technical support requests more efficiently.
• Consented marketing: Sending promotional offers, bonuses and the latest updates exclusively to members who have given consent.
• Platform improvement: Analysing usage patterns to improve platform performance, security and user experience.
• Fraud prevention: Detecting and blocking suspicious activity, identity fraud and platform abuse.

You may withdraw consent to receive marketing communications at any time via your account settings without affecting your use of WG96's core services.

Wg96 does not sell, rent, or disclose your personal information to third parties without your consent, except under the circumstances set out below:

All third parties working with wg96 are required to sign strict data processing agreements and comply with data protection standards no less stringent than those we apply ourselves.

Wg96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on how you use the platform to help us improve website functionality and performance.
• Functional Cookies: Storing your personal preferences such as display settings, preferred language and favourite game selections.
• Analytics Cookies: Used to understand aggregated usage patterns for product improvement and service strategy purposes.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the WG96 platform. For more information on managing cookies, please refer to your web browser's documentation.

The security of your personal data is WG96's top priority. We implement comprehensive technical and organisational measures to protect your information from unauthorised access, loss, or accidental disclosure.

Technical security measures we implement:

• 256-bit SSL/TLS encryption for all communications between your browser and wg96 servers.
• Encryption at rest for sensitive information stored in the database.
• Two-factor authentication (2FA) for account access and critical operations.
• Real-time security threat monitoring 24 hours a day, 7 days a week.
• Regular penetration testing by independent security experts.
• Automatic data backup with full encryption to a separate data centre.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. In the event of any data breach that affects you, wg96 will notify you within the timeframe required by applicable law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by WG96. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact the wg96 privacy team via our support email. We will process your request diligently and within the timeframe required by law.

Wg96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active and for a minimum of 7 years after account closure in accordance with Malaysia's AML requirements.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship or as required by the relevant authorities.
• Communication logs: Retained for 2 years for dispute resolution and customer support purposes.
• Cookie data: Expires automatically according to cookie type, ranging from the current session up to a maximum of 2 years.

Once the retention period expires, your personal data will be securely deleted or anonymised in a way that makes re-identification impossible.

The wg96 platform may contain links to third-party websites or services that operate independently from wg96. This Privacy Policy does not apply to those third-party websites.

Wg96 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. Links to third-party sites are provided solely for your convenience and do not constitute an endorsement of their content or privacy practices.

Wg96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any changes made will take effect as soon as they are published on this website.

For significant changes that affect your privacy rights, WG96 will notify you via one or more of the following methods:

• In-platform notifications when you log in to your wg96 account.
• Notification email sent to the email address registered to your account.
• A prominent notice on the wg96 website homepage for a minimum of 14 days.

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the wg96 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by WG96, please contact our privacy team:

We are committed to addressing every enquiry seriously and within a reasonable timeframe. Your privacy is our priority, and we are always ready to help you understand your rights.